Refund policy

Return & Refund Policy

At Beads Stones, we offer an exchange-only policy to help you receive the correct product or size.

We generally do not accept returns. No refunds or cancellations are available once an order has been shipped or delivered, except where specifically permitted under this policy.

Exchange Period

Exchange requests must be made within 3 days of delivery. Requests received after 3 days will not be accepted.

Mandatory Parcel Opening Video

Customers are required to record a clear, continuous video while opening the parcel from the time the sealed package is visible until the product has been completely unpacked.

The parcel-opening video is mandatory for claiming an exchange due to a damaged, defective, missing, or incorrect product.

The video should clearly show:

The sealed parcel and shipping label
The condition of the package before opening
The complete parcel-opening process
The product received and any damage, defect, or discrepancy

Claims for damaged, defective, missing, or incorrect products may not be accepted if a proper parcel-opening/unboxing video is not provided. Additional product photos may also be required for verification.

Exchange Conditions

The product must be unused, unworn, unwashed, and in its original condition, with all original tags, packaging, and accessories intact.

For damaged, defective, missing, or incorrect products, customers must provide the parcel-opening video and clear product photos when requested.

Beads Stones reserves the right to reject an exchange claim if the provided video/photos do not clearly establish the condition of the parcel and product at the time of delivery.

Exchange Charges

A ₹50 exchange charge will apply to every approved exchange request.

If the replacement product is of higher value, the price difference must be paid by the customer.

If the replacement product is of lower value, no refund will be provided for the price difference.

How to Request an Exchange

WhatsApp: 9983627195

Please provide:

Order ID
Reason for exchange
Clear parcel-opening/unboxing video
Product photos, if applicable
Image or link of the product required in exchange
Required size, if applicable

Non-Exchangeable Products

Exchange will not be accepted if the product has been used, worn, washed, altered, or damaged due to improper use, or if original tags, packaging, or accessories are missing.

Sale, clearance, and promotional products are not eligible for exchange, except when received damaged, defective, missing, or incorrect and supported by a valid parcel-opening video.

Exchange Processing

After receiving and inspecting the returned product, the exchange will be processed within 3–7 business days, subject to product availability.

If the requested product or size is unavailable, another available product may be selected, subject to any applicable price difference.

Other Cases

₹100 per piece will be charged in any other exchange-related case.

Important Notice

Customers are strongly advised to record the complete parcel-opening process without interruption. This video serves as proof of the condition of the parcel and product at the time of delivery.

For claims involving damage, defect, missing items, or an incorrect product, the parcel-opening video is required to process the claim.